Note: You must be logged in as a PAID member in order to purchase tickets or view the TICKETS section.
Tips for Purchasing Tickets:
Make sure your credit card has the available funds. Depending on your bank, you may want to call to alert them to the possible purchase so they don't flag the purchase and deny it. The charge will listed as being from Ticketmaster or Etix.com on your statement.
Make sure you join Def Leppard's Fan Club a few days before your pre sale begins in case you have any problems signing up and paying for your membership.
Make sure to read this Frequently Asked Questions list completely.
Make sure to check DefLeppard.com and fanclub.defleppard.com often for Tour/Ticket updates.
Ticket Sales Policy:
QUALITY OF TICKETS: It is very important to us that Fan Club members are satisfied with the ticket program we provide. We do everything possible to get as many high quality tickets for every show. What we get is dependent on each venue, concert promoter and management. In general, we offer a very high standard with the quality of our tickets. Additionally, we now are able to tell you your exact seat location when you purchase most types of tickets. This will take away any worries about the quality of the seats you have just purchased.
ALL SALES ARE FINAL.
EVENT POSTPONEMENT: If an event is rescheduled, your tickets will be good for the rescheduled performance. If an event is completely canceled, please see below.
EVENT CANCELLATION: If an event is completely canceled after we have shipped tickets, a refund will be issued less a handling fee if the tickets are returned within 30 days of the event of cancellation. Tickets should not be returned to a venue box office. Please ship tickets in a manner that requires a signature for delivery. Refunds will be credited towards the account used for the purchase. If an event is canceled before we have shipped tickets we will refund the full amount of your order to your credit card.
SHIPPING: Most tickets will be shipped 1-3 weeks before the show.
CHECK YOUR TICKETS: It is your responsibility upon receipt of your tickets to immediately examine your tickets to ensure they are for the proper date.
KEEP YOUR TICKETS IN A SAFE PLACE: Tickets can not be replaced if they are lost, stolen or damaged. Exposure to sunlight or heat can damage tickets. Store your tickets in a cool dry place.
NON-TRANSFERABLE: Concert Ticket Packages/tickets are non-transferable. They are for the personal use of the fan club member. Packages/tickets may not be resold whole or in part for any reason. We reserve the right to cancel packages/tickets/memberships of anyone who is found to be selling their package/ticket in whole or part. We actively monitor Ebay and other auction sites for scalper activity.
Please note: FAN CLUB is not responsible for any actions by TICKETMASTER or ETIX and that we ONLY provide ACCESS to tickets sold by them.
A. 1. Go to http://fanclub.defleppard.com/
2. Click LOGIN and log in with your user name and password -you must be a PAID member - to check your membership status visit the TICKETS section. If you are a FREE or TRIAL member you need to hit UPGRADE.
3. Once logged in, go to the TICKETS page and you will see a list of shows. If you are logged into the site and are a PAID member, you will see a BUY NOW link for each show with a presale
4. Depending on the show, when you click BUY NOW once the show is available, you will be directed to either Ticketmaster.com or the Club Ticket Store powered by Etix. Please note the buying process is different for each show.
5. If the show you want to purchase tickets for is being sold via Ticketmster.com, we suggest you pre-register on their site with all of your information to speed up your purchase process.
6. If you have any trouble getting the BUY NOW link to appear on the new TOUR page try logging out of the site, closing your browser, then coming back to the site, go to the TOUR page, while still not logged in, click the LOGIN link on the TOUR page and then return to the TOUR page. Then you should see the BUY NOW link. If you continue to have trouble try a different web browser like Internet Explorer 7 or FireFox 2.
TICKETMASTER: For Ticketmaster.com Club Ticket Sales here is the purchase process:
1. On the Club TICKETS page will be your personal Ticketmaster password. Note: Your password is unique and valid for only one purchase per show so be sure to keep it private. It is associated with your fan club membership in the Ticketmaster system. Ticketmaster passwords will be posted on the Club TOUR page the night before the presale begins.
2. Clicking the BUY NOW link will take you into the Ticketmaster.com store.
3. Choose the show you wish to purchase
4. When prompted, enter your personal/exclusive Def Leppard ticket password.
5. Select the ticket type and quantity you want.
6. Review your seat locations.
7. You have two minutes to begin your checkout process.
8. Proceed through the Ticketmaster.com purchase/check out process as directed.
ETIX: For Club Ticket Store via Etix shows here is the purchase process:
1. Clicking the BUY NOW link will take you into the Etix Def Leppard Ticket Store
2. Find the show you want tickets to and click BUY.
3.You will be taken to the show purchase page, it will have info about the show you are interested in, read it carefully. When tickets go on sale a BUY TICKETS button will appear on this page.
4.The BUY TICKETS link will appear exactly at the time we announced the sale to start on this page. Keep hitting refresh in your browser until you see the link.
5. Use the selector box to choose how many tickets you want to purchase for the show.
6. If your show offers Exact Seat Locations (and not all do), the location of the tickets you have requested will appear on screen after you enter in how many you want You have 15 minutes to complete your purchase
7. If one type of ticket is unavailable, the system will give you a message saying no tickets are currently available, this means that all tickets of that type are in users' shopping carts but have not been completely processed. You can continue to try to buy tickets in case someone does not complete their purchase. Once a particular type of ticket is no longer available, the store will change its message to SOLD OUT. If this is the case, you can try to purchase another type of ticket.
Q. Will the fan club offer tickets for shows outside of the U.S.?
A. Yes. If Def Leppard plays shows outside of the U.S. we can to offer tickets to those shows and will post any updated to the web site.
Q. Who do I contact if I have ticket questions?
A. Def Leppard's Fan Club uses the ticket selling services of Ticketmaster.com and Etix.com to sell and ship fan club tickets. They will be the primary source of answers for specific ticket order questions.
Questions about your club ticket/package purchase can be directed to Def Leppard's Fan Club Ticketing at 1.919.782.5010. Ticketing at 1.919.782.5010. You may also e-mail them at Support@Etix.com or contact them via the web at http://www.etix.com/ticket/online/help.jsp . When e-mailing Etix.com, please put your order number in the subject line of your e-mail.
For Ticketmaster.com purchases, their website answers most questions and provides ways to contact them regarding your order
This is for questions related to orders ONLY. You will not be able to make purchases via the phone or e-mail. Please do not call or e-mail with questions about tour dates, cities, show times, etc., as they will not be able to assist with those questions.
Q. What is the location/quality of fan club seats?
A. The club can and will offer a variety of ticketing options when possible. The typical fan club tickets are located, but not always, in rows 2 through 30 from the stage. In general, tickets should be in center sections within 30 rows of the stage. We cannot guarantee center sections but request them whenever possible.
Depending upon a number of factors (venue configurations, season ticket holders, VIP seats, box seats and how many fan club tickets sold) there will be occasions where fan club seats will be in the side sections or in other areas of the venue. Be sure to read the ticket description very closely when buying tickets in the Ticket Store for complete details about the tickets you are purchasing.
In some markets with extremely high demand, the club will offer tickets not only in the first/top/highest price level (closest/best seats) but also in the second price level, or the second best type of seats. These tickets will have a different designation in their description. We are offering second price level tickets to make sure that as many club members as possible can attend the shows. The fan club has a fixed number of tickets at each show that we can sell in each price level so it is possible that demand for tickets from members could be higher than the total amount of tickets we are offering. Naturally, we recommend club members purchase the top price level tickets for maximum enjoyment and only if those are sold out should they buy lower price level tickets.
Q. What are my shipping options on tickets?
A. All shipped tickets are shipped by the US Postal Service.
Q. Tell me more about the fan club ticket program.
A. Def Leppard's tour staff began offering tickets to fan club members. They like putting some of Def Leppard's most devoted fans up front at his shows. Additionally, this helps these fans get the closer seats without having to stand in long lines, depend on on-sale luck or use ticket brokers.
Def Leppard's management provides the fan club with SOME of the best seats available in the venue. The Club does not get all of the best tickets. At most shows, there are tickets just as good as those going to the fan club going on sale to the general public. However, is it much easier to get high quality tickets from the fan club than through buying tickets with the general public.
Please consider that with some shows having hundreds (and possibly over 1000) fan club tickets not everyone can have the closest seats (i.e. Chicago, Indianapolis, New York etc.). Additionally, there will be shows where we will have to turn away fan club ticket orders due to a lack of tickets available. We are going to do everything we can to prevent that from happening.
The size of the show also changes how many tickets we can offer to the fan club. Shows with small numbers of tickets (theaters, clubs, casinos) will limit the total amount of tickets we are allowed to offer, thus leading to quicker sell outs of fan club tickets. Larger outdoor and arena shows will have more tickets available for club members.
We do not provide fan club tickets to put everyone in the front row. We provide fan club tickets to allow Def Leppard's most devoted fans the opportunity to get good tickets without the hassles of buying tickets with the general public and taking the chance of being left out by a sold out show, or left with nose bleed tickets. This service allows fans to buy HIGH QUALITY tickets in the better sections of the venue.
In past years, fans who bought tickets on their own from public ticket outlets were often turned away when tickets went on sale by concert sell outs. Some fans were then forced to pay extremely high prices for second-hand tickets. The random pot luck of public on sales also mean that very often fans might have poor quality tickets. The Fan Club Ticket Program gives fans a way to avoid these problems.
Def Leppard's staff works very hard to get the fan club good seats. The quality of your seats will ALWAYS vary from venue to venue, show to show.
Q. Do I need to register with the Def Leppard Fan Club in order to buy tickets?
A. Yes. You must be a paid member of Def Leppard Fan Club in order to purchase pre sale tickets and packages.
Q. What forms of payment do you accept?
A. For ticket purchases we only accept credit cards, in the U.S. We accept, Visa, Mastercard, Discover and American Express.
Q. How quickly do I have to complete my purchase?
A. Once the ticket has been added to your cart, you will need to complete your purchase in 15 minutes.
Q. I want to buy tickets to more than one show. Can I do this on one checkout?
A. No. You must go in the TICKETS section and complete your purcahse for EACH show. You cannot buy multiple shows in one check out. This is because each show has to be shipped out seperately and needs a seperate order number.
Q. The screen says I did not complete the transaction in time?
A. You have 15 minutes to complete your transaction. If you get an error message and you feel you it has been less than 15 minutes, you may need to be sure that "cookies" are enabled on your browser. If you are using AOL, please refer to the AOL help section for how to do that within AOL. In Internet Explorer, you may enable cookies by: Click on "Tools" at the top; select "Internet Options"; click on the "Privacy" tab; click "Advanced"; check "Override automatic cookie handling"; then check "Always allow session cookies"; and then click Ok twice to get out of the menus.
Q. What address should I have my tickets shipped to?
A. The address you have specified on your fan club account.
A. Many debit cards have a daily purchase limit regardless of available funds. If you receive a decline on a large purchase, please contact your authorizing bank. We apologize for any inconvenience.
Q. Did my payment go through?
A. If you received an e-mail order confirmation, your payment went through. Please make sure the e-mail address on file when you joined the fan club is working and valid.
Q. Will you notify me if my payment did not go through?
A. Yes, you will be notified on screen immediately.
Q. When will my credit card be charged?
A. Immediately after hitting submit on your ticket order.
Q. Why do I get an error message for "invalid credit card" when I try to purchase tickets?
A. There are several reasons why you may be getting an error. First, check again to make sure that all of the information was filled in completely with no errors. The name needs to be keyed in EXACTLY as it is on your credit card. Also, the billing address must be the same as the one for your credit card. The credit card number must be entered with NO SPACES OR DASHES. If all this information is correct, then your card may be expired, or you may have insufficient funds for your purchase. If you are still having trouble, try contacting your bank.
Q. What is the name that will appear on my credit card statement for the purchase?
A. Etix.com or Ticketmaster depending on the show you are purchasing tickets for.
Q. My show was cancelled. How long will it take for my refund to appear on my credit card?
A. Credit card companies vary on the time it takes for a credit to appear on their customer's records. Please allow one to two billing cycles for the refund to appear on your statement.
Q. My tickets were left at the box office but I paid for shipping and handling. Will I get a refund? How long will it take?
A. Yes. Credit card companies vary on the time it takes for a credit to appear on their customer's records. Please allow one to two billing cycles for the refund to appear on your statement
Q. Do you offer handicap access seating?
A. Please check with the venue and find out what their policy is for people who have purchased regular tickets but need handicap access seating.
Q. When will I actually receive the tickets?
A. Approximately 1-3 weeks prior to the show, unless you purchased a type of ticket that requires pick up at the will call window night of the show.
Q. Can I re-sell my club tickets?
A. No. Tickets are non-transferable.
Q. Are these tickets better than I can buy at TicketMaster or the venue?
A. In general, yes. Def Leppard's management provides the fan club with SOME of the best seats available in the venue. The club does not get all of the best tickets. At most shows there are tickets just as good as those going to the fan club that go on sale to the general public. Those tickets are much harder to get than buying them through the fan club.
Q. How do I cancel if I can't attend?
A. We don’t accept cancellations.
Q. I missed out on the tickets. Can I go on a waiting list if anyone cancels or you get more?
A. We are sorry we don’t maintain waiting lists; we suggest you watch fanclub.defleppard.com for notices if more tickets are made available to a show through the club.
Q. Are there any ticket limits?
A. Yes. You are limited to four (4) tickets per show, per member(maximum four (4) tickets per single membership). A household can have more than one membership.
Q. Is there an age limit for attending the concert?
A. This is show specific. Please check each show ticket description. If there is an age limit it will be mentioned there.
Q. Who can help me at the show if something is wrong with my tickets or my tickets are not at the box office?
A. Fan club members should have the box office contact the assistant tour manager. They will be able to resolve most fan club ticket issues. They are not there to hear complaints from fans that their tickets are not close enough or requests for backstage passes. They are only there to help with issues about your tickets not being there, incorrect amount of tickets, etc.
Q. How do I find the location of my seats? How are seats assigned?
A. When you enter how many tickets you want, their exact section/row/seat location will be displayed. Seats are first come, first served by the system. Certain types of tickets we offer may not allow us to give you exact seat locations. That will be noted on the ticket description when you purchase them.
Q. I did not get my tickets. What should I do?
A. Questions about your club ticket/package purchase can be directed to Def Leppard's Fan Club Ticketing at 1.919.782.5010. Ticketing at 1.919.782.5010. You may also e-mail them at
Support@Etix.com or contact them via the web at
http://www.etix.com/ticket/online/help.jsp . When e-mailing Etix.com, please put your order number in the subject line of your e-mail.
For Ticketmaster.com purchases, their website answers most questions and provides ways to contact them regarding your order
Please be sure that you did not order a type of ticket that requires pick up at the box office night of show.
Q. Any chance of getting backstage passes with our tickets?
A. No, at this time, the fan club members do not get backstage passes with their tickets. Watch the Club website for contests to win backstage passes when we are able to offer them.
Q. How come I was ordering tickets and was told there were no tickets available, yet my friend bought great seats from you after I tried to order?
A. When you are choosing tickets, they are pulled out of the available inventory for a short time, and then released if they are not purchased. If someone has chosen tickets before you, but later decides not to buy them, they are released back for sale.
Q. Can I sit next to my friends?
A. All seats are assigned. Any tickets purchased in your order will be seated together. However, we cannot put your set of tickets next to someone else's at the show if they purchased their own set of tickets.
Q. Is there a limit on how many shows I can attend with fan club seats?
A. Techincally, you can only buy tickets to four (4) show. Members have a maximum (4) tickets per transaction (maximum four tickets per single membership). This means that you can now buy four tickets for a single show if you choose, but please keep in mind that this would use your entire ticket allotment for this tour. Or you could buy one (1) single ticket to four (4) shows.
Q. Who can I contact with questions about my Def Leppard Fan Club Account or Purchase?
A. Fans in the U.S. should call 1-800-615-1324. Fans outside of the U.S. can reach customer support at +1-916-939-1000. You can also send an e-mail to
orderhelp@fanfire.com.
They can help you with any problems regarding logging into your account or receiving a memebership package
Q. How long will it take to process my credit card?
A. Payment: Immediately upon purchase, your credit card will have a hold for the funds placed on it. Within 24-48 hours of purchase -- if your bank approves the charge -- the charge will be applied. If you place a order and have received an e-mail invoice your order has been submitted. If your credit card has not been charged after two full business days, please feel free to use the CONTACT form to submit your ticket concern. Refunds: Credit card companies vary when it comes to the time it takes for a credit to appear on their customers' accounts. Please allow one to two billing cycles for the refund to appear on your statement.
Q. How does my ongoing discount in the online store work?
A. The ongoing discount for merchandise in the online store is only for Def Leppard Fan Club members who have purchased a subscription membership. In order to receive your discount at the time of purchase, you must follow these steps: Log into the Def Leppard Fan Club with your username and password. Once logged in, click on the store link. The items that appear in the store, once you are logged in and follow these steps, will already have your discount reflected in the price that you see. Select the items you wish to purchase and follow the steps to checkout.
Q. How do I change my password?
A. You can change your password after logging into the site and editing your information in the profile section.
Q. I requested a new password, but I still can't log in.
A. After receiving a new password, make sure you log in again through the login page. Then you should be able to access the members area.
Q. I've logged in - now I can't log out.
A. Close all your browser windows in order to clear your browser sessions.
Q. Why is my member name taken?
A. Member usernames are given out on a first-come, first-served basis. In addition, select names have been reserved for band use. If the name you wanted to use is taken, please select another username.
A. Please make sure you update your profile and verify your information first; after that, you should be able to log in normally.
Q. I don't have a credit card. Can I purchase tickets or a fan club membership with a check or money order?
A. No. We only accept credit cards for payment.
Q. Can I purchase more than one Def Leppard Fan Club membership?
A. No. DefLeppard.com will accept only one membership per person. If we determine that a single person has joined (or attempted to join) more than once, or if we receive multiple membership applications from a single and/or cluster of e-mail addresses verified to single user, we reserve the right to cancel all applicable memberships, invalidate any Def Leppard concert tickets purchased under the applicable membership(s), and retain all membership fees paid as liquidated damages in order to cover the multitude of damages, costs and fees that we incur as a result of these forbidden activities.
Q. What are benefits of joining the Def Leppard Fan Club?
A. Anyone who joins the fan club will get: presale access to Def Leppard concert tickets before public on-sale dates (maximum four tickets per single membership, two tickets per transaction); a members-only Def Leppard fan club T-shirt; exclusive audio and video content, including behind-the-scenes footage, rehearsal video, live recordings, unreleased material, interviews and more; monthly e-newsletter packed with exclusive features, photos and more; special offers and discounts from the DefLeppard.com shop; DefLeppard.com-branded Webmail; members-only sweepstakes where fans can win autographed memorabilia and more....
